Delhi, India, June 9, 2020- CMS IT Services a leading System Integrator and
Managed Services provider and Senseforth.ai a leading Full-Stack Conversational
AI Platform announced a new partnership. Through the alliance, CMS IT’s Automation
and Digital services will be powered by Senseforth’s award winning AI platform.
alliance will be a powerful combination that Enterprise Customers can use to
drive competitive advantage and reduce time to market. The combined offering
will help enterprises provide faster and more reliable customer service,
increase productivity and reduce cost rapidly.The digital agents will help
enterprises to reduce people dependencies and will enable human-like
conversations between organizations and people.
on the occasion Anuj Vaid, EVP, CMS IT Services said “CMS IT is delivering
solutions to transformcustomer-experience by harnessing its rich domain
expertise coupled with the power of AI to mimic human interactions while
simultaneously providing sharp, precise and sophisticated solutions to unique
Chatbots have become an integral part of every company’s business continuity
plan. With our AI-powered self-help chatbots, enterprises can deliver a
superior customer experience, without lifting and shifting their contact centres.”
Said Shridhar Marri CEO & Co-founder, Senseforth.
Platforms enhance automation capabilities and augment digital experience
specifically with regards to customer engagement channel efficiency. CMS IT
builds deep business expertise into BOTs
to create contactless solution for a variety of business needs” added Kunal Bhatt,
Practice Head, Automation, CMS IT Services