|Mark Basham, CEO at AXELOS|
Delhi, India, April 25, 2019 – With the release of the new
ITIL® 4 Foundation courses AXELOS has officially launched ITIL 4. This is the
latest update of the world’s most widely used service management framework.
4 has been designed to provide a practical and flexible basis to support
organizations with their IT and digitally-enabled product and service delivery.
The updated framework looks at an end-to-end operating model for
creation, delivery and continual improvement. It covers, development,
operations, business relationships and governance in a holistic way,
ensuring all functions across the organization are working towards common
key elements of ITIL 4 are:
The service value system,
which represents how different components and activities can work together in
any type of organization to facilitate value creation through IT enabled
The four dimensions
(organisation and people; information and technology; partners and suppliers;
value streams and processes)
The guiding principles (focus
on value; start where you are; progress iteratively with feedback; collaborate
and promote visibility; think and work holistically; keep it simple and
practical; optimize and automate)
The move from processes, as in
previous ITIL versions, to practices.
Basham, CEO at AXELOS says, “This is a great moment for AXELOS and we want to
thank everyone who played a role in this community-led project.”
authors and reviewers, and hundreds of practitioners from the wider IT
industry. In addition, our ITIL Development Group has almost 3,000 members
from all over the world. This huge collaboration has now produced a framework
that will support practitioners and organizations to meet the challenges that
come with the Fourth Industrial Revolution” he further added.
4 Foundation courses and exams can be booked via AXELOS’ accredited training
partners in India: https://www.axelos.com/find-a-training-provider
higher levels including ITIL 4’s Managing Professional stream and transition
module will be available in the second half of 2019.